Frequently Asked Questions

Everything you need to know about shopping with Vaulted.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

Are your products ethically sourced?

At Vaulted, we prioritize sustainability and ethical labor. We partner exclusively with manufacturers who adhere to fair trade practices and use high-quality, durable materials.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I change or cancel my order after it's placed?

Orders are processed quickly, but we have a 1-hour window for any modifications or cancellations. Please contact our support team immediately if you need to make a change.